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Athletics Ticket Office Policies

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Address Change

It is your responsibility to inform the Virginia Athletics Ticket Office of any changes in your address. You may manage your contact information by signing in to your online ticket account. Address changes can also be submitted in writing with your signature on a ticket application or separate letter. For your account's protection, address changes will not be taken over the phone. Please be aware that address changes will affect the mailing of tickets and applications, so please check each sport's mailing dates for details.

Admission Requirements

Children under the age of 2 do not need a ticket if they are going to sit on an adult's lap. All other patrons must have a ticket for entry into all Virginia Athletics events.

Mailing of Tickets

Season tickets will be mailed approximately 2 to 3 weeks prior to the start of the season. Single game tickets will be mailed no later than 7 days prior to the game.

Refunds/Exchanges

Refunds or exchanges will not be made unless an order is not filled. Refunds or exchanges will not be made due to a game time or date change. All sales are final.

Security Rules and Security Checks

The University of Virginia and the Athletics Department, in conjunction with local, state and federal law enforcement agencies reserves the unrestricted right to refuse or terminate admission and/or reentry. It further reserves the right to eject any intoxicated person(s) whose conduct is deemed inappropriate. Patrons must present a valid ticket for entry.

Athletics Facility Policies

Athletics Facility Information

New Bag and Entrance Policy for Scott Stadium & John Paul Jones Arena 

All bags are subject to inspection by stadium personnel. In order to expedite entrance into the stadium, it is recommended fans not bring bags to games and to arrive early at the stadium's gates. Gates open two hours before kickoff of each home football game.

Will Call

Tickets will be held at Will Call if ordered within 7 days of the event or the first event of a season/mini package. Will Call is located at the East Gate of Scott Stadium for home football games and will open 2 hours prior to kick off. Will Call is located near the West Entrance of the John Paul Jones Arena for home men's basketball games and will open 1 ½ hours prior to tip off. For all other sports Will Call opens 1 prior to the start of the event.  All patrons picking up tickets at Will Call must present a photo ID.

Youth, Seniors, and UVa Faculty and Staff Ticket Rates

Tickets at reduced rates are available for UVa faculty and staff, youth 18 and under, and seniors 60 and over for the following sports: men's soccer, women's soccer, volleyball, women's basketball, baseball, men's lacrosse, and women's lacrosse. Please contact the Virginia athletics ticket office (1-800-542-UVA1 by phone or uvatickets@virginia.edu by e-mail) for more information.

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